Support – Redragonshop

Support

Product Support

What is the difference between red, blue and brown switches exactly?

Is it able to restore keyboard without software? How?

How to set the lighting of each individual key without software?

Are all switches hot-swappable for replacing other brand switches?

How about using keyboard and mouse at NS, XBOX, PS4 and other platforms except PC?

Does the keyboard/mouse compatible with Mac?

Warranty & Returns

How do I get a replacement for a defective product?

How to Cancel my order and get refund?

When will a replacement be sent?

How long does it take for me to get a refund?

Orders & Shipping

The package is shown as “Delivered” on the shipping website, but I haven’t received the package yet.

When will you ship my order? How long does it take for delivery?

How do I track my order?

Where Do We Ship?

When you order multiple things from Redragonshop does it come in one box?

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