1. Check Physical Connections

Start with the basics to rule out hardware-related issues:

• USB Port: Ensure your Redragon keyboard is securely connected to a working USB port. If you're using a USB hub, try plugging the keyboard directly into the PC instead, as hubs may not provide enough power.
• Cable/Connector: Inspect the cable and connectors for any visible signs of damage. A broken or loose connection could prevent detection.
• Try Different Ports: If the keyboard isn’t being detected in one USB port, try another port, ideally one on the back of the PC for better power distribution.

2. Test the Keyboard on Another Device

To rule out whether the issue is with the keyboard itself or your PC, try plugging your Redragon keyboard into another computer. If the keyboard works on a different device, the problem is likely with your computer, drivers, or software configuration.

3. Power Issues (For Wireless Models)

If you're using a wireless Redragon keyboard, make sure it's properly charged or has fresh batteries. A low battery level can result in connectivity issues.

4. Update or Reinstall Drivers

Outdated or missing drivers are often the cause of software detection issues. Here’s how you can update or reinstall the drivers:

• Windows:
  1. Open Device Manager by pressing Win + X and selecting Device Manager.
  2. Expand the Keyboards section and locate your Redragon keyboard.
  3. Right-click the keyboard and select Update Driver.
  4. Choose Search automatically for updated driver software and follow the prompts.

If updating the driver doesn’t solve the issue, you can try uninstalling the device and then restarting your PC.

• Mac: Redragon keyboards typically don’t require drivers for basic use on macOS, but if you're using advanced features (like RGB lighting), check the manufacturer’s website for macOS-compatible software.

5. Check for Software Conflicts

• Close Third-Party Software: Some third-party applications, like key-mapping or RGB lighting software, can conflict with Redragon's configuration software. Close or disable any such software temporarily to see if the keyboard is detected.
• Boot in Safe Mode: Boot your PC in Safe Mode to see if the keyboard works without interference from other software. If it does, the issue is likely software-related.

6. Install or Update Redragon Software

Redragon keyboards often come with software like Redragon Pro or Redragon Keyboard Software that allows you to customize RGB lighting, key functions, and more. Ensure this software is installed and up to date:

• Visit the Redragon website to download the latest version of the software for your keyboard model.
• Make sure that the software is compatible with your operating system and keyboard model.

7. Check Software Compatibility

If the software isn’t detecting your Redragon keyboard, it could be because the software is incompatible with certain models or operating systems. Try installing different versions of Redragon software or test your keyboard with other compatible software, like OpenRGB or RGBFX (if you're comfortable using third-party tools).

8. Check for Conflicting Windows Settings

In some cases, Windows settings might affect the detection of your keyboard:

• Keyboard Layout: Ensure the correct keyboard layout is selected in Settings > Time & Language > Language.
• Device Manager: Open Device Manager and check for any yellow exclamation marks. These may indicate issues with the USB controller or keyboard driver.
• Enable HID Devices: Ensure that Human Interface Devices (HID) are enabled by navigating to Device Manager > Human Interface Devices and checking for any disabled devices.

9. BIOS/UEFI Settings (Rare)

If none of the above steps work, check the BIOS/UEFI settings:

• Restart your PC and press the designated key to enter BIOS/UEFI (usually F2, Del, or Esc).
• Check that USB keyboard support is enabled, especially if you’re using an older computer or specific legacy settings.

10. Test with Different Software

If your Redragon keyboard works fine in basic applications (e.g., typing in a text editor) but not in specific software, there may be a compatibility issue with that software. Try your keyboard with other programs or games to see if it’s detected.

11. Reset the Keyboard

Some Redragon keyboards come with a reset function that can help fix software detection issues. Check the user manual or Redragon’s website for specific reset instructions. This often involves holding down a specific key (such as ESC) while plugging in the keyboard.

12. Check for Firmware Updates

Outdated firmware can cause issues with software detection and performance. Visit the Redragon website to see if there are any available firmware updates for your keyboard model and follow their instructions to update it.